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PSOT Coronavirus Information and Resources 

Updated:  April 13, 2020 - 12:00 p.m.

Given the current Coronavirus (COVID-19) health concerns we’d like to give you some updates to help you navigate this difficult time.  We will periodically send out emails to update you on any changes to information or policies.

We have compiled a list of resources that may be helpful during this uniquely challenging time.  At the end of the guide, you can find links to many other organizations that have also created detailed lists of services in New York City, as well as multilingual resources.  We focus on medical and mental health resources, news about immigration and the asylum process, and financial assistance resources.


  • For your safety, please do not come into our office or Bellevue Hospital unless it is an emergency.

  • If you wish to speak with someone at PSOT, please call 212-562-8713​.  We will do our best to respond to inquiries as soon as possible.

  • All Group Therapy sessions are suspended.

  • All individual therapy, primary care visits, psychiatry visits, and legal appointments will be conducted over the phone at your scheduled time unless otherwise specified.

  • If you need to refill a prescription, please call ​212-562-3011, or message your provider through MyChart.

  • To find out about specific appointments that you may have been previously scheduled for, please call 212-562-5555 for the hospital's appointment hotline.

General Safety and Health:

  • Stay home.  All New Yorkers — healthy or sick — need to stay home.  You should only leave your home for essential tasks, such as work (if you cannot work from home), getting groceries and supplies or essential medical care.

  • Get the flu shot — it’s not too late.  Although the flu shot will not protect you from COVID-19, it will help prevent the flu, which has similar symptoms to the coronavirus.

  • Cover your coughs and sneezes with a tissue or your sleeve — do not use your hands.

  • Wash hands often with soap and warm water for at least 20 seconds.  Use an alcohol-based hand sanitizer if soap and water are not available.

  • Do not touch your eyes, nose, or mouth with unwashed hands.

  • If you feel sick, stay home.

When to seek treatment:

  • If you have fever, cough and/or shortness of breath, and recently traveled to an area with the ongoing spread of coronavirus, or have been in close contact with someone who has recently traveled to any of those areas, stay home and call your doctor right away.

  • If you have these symptoms, but no travel history, stay home and call your doctor.

  • It’s preferable to call ahead before going to a doctor’s office or emergency room, to tell them about your symptoms and any recent travel, and get guidance about next steps.

  • Avoid contact with others and wear a face mask if you need to leave your home when you are sick.

  • If you cannot reach your doctor or do not have a doctor, do not hesitate to seek medical care. ​ For immediate assistance, call 311 or the NYC Health + Hospitals call center at 1-844-NYC-4NYC (1-844-692-4692).

  • Please​ ​click here​ for more information from NYC Health + Hospitals.

  • Additional Information: ​CDC Corona Virus Information.


Legal Matters:

  • To obtain the most recent news, please consult the USCIS website ​or telephone ​800-375-5283​ for USCIS matters.  If your case is before the immigration judge, call ​800-898-7180.

  • As of March 18, 2020, through April 1, 2020, all in-person appointments except for detained individuals are postponed.

  • Those individuals whose appointments are postponed should receive a notice at least ten days before their new appointment.

  • Submission of documents by mail to USCIS will continue as normal.

  • If you have an attorney or accredited representative, call him or her for updates; if not, send an email to Mr. John Wilkinson:

Additional Resources for Clients:

Please be well, and stay safe.

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